Frequently Asked Questions

In Poland: DPD courier, DHL collection points and InPost parcel lockers. International shipments: DPD courier.

NO.

In Poland: Your order should be delivered to you within 2-3 business days. International shipments: Depending on the country, 3-7 business days.

Shipping for subscription purchases delivered to Poland is always free. The shipping cost for one-time purchases is PLN 15, regardless of the chosen payment method. The cost of delivering products outside Poland can be found here: link

You can pay for subscription purchases using a payment card or PayPal Express. You can pay for one-off purchases by quick transfer, BLIK, payment card, Google Pay, Apple Pay or PayPal Express.

Yes - for every order. In line with our philosophy of minimizing the amount of materials used, we will send it to you by e-mail when the order is shipped.

Our products contain ingredients in perfectly digestible forms and from carefully selected suppliers from Europe. We produce and test them according to the standard applicable to medicines. The quality and value of our product means we cannot offer discounts on one-time purchases. We are able to share part of our revenues with regular subscription customers, which is why subscription customers always receive free shipping (regardless of the form of delivery) and a discount of up to 15% (vs. one-time order).

Yes! List of countries we serve: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Spain, Netherlands, Ireland, Lithuania, Luxembourg, Latvia, Germany, Portugal, Romania, Slovakia, Slovenia, Sweden, Hungary, Italy.

The subscription involves delivering the products you select to you regularly, once every 30 or 90 days (and the first package is sent immediately after starting the subscription).

The subscription is convenient, but most importantly, it helps you build and maintain the habit of taking the Daily Base every day, tailored to your stage of life. A healthy life is the sum of healthy habits.

You can independently, conveniently and cost-free manage all the details of your subscription - products in the subscription, next delivery date or payment method. You can also cancel your active subscription at any time free of charge.

Here you will find details about the subscription: https://nikalab.pl/pages/subskrypcje

Yes. You can do this at any time in your account, in the "My subscriptions" tab. You can also do this by writing to us at kontakt@nikalab.eu .

Yes. You can do this at any time in your account, in the "My subscriptions" tab. You can also do this by writing to us at kontakt@nikalab.eu .

Yes. You can do this at any time in your account, in the "My subscriptions" tab. You can also do this by writing to us at kontakt@nikalab.eu .

Yes. You can do this at any time in your account, in the "My subscriptions" tab. You can also do this by writing to us at kontakt@nikalab.eu . You can add another product (or change the quantity of the one you are already subscribed to). We will include it in the upcoming shipment!

Yes! If you are subscribed to more than one product in your active subscription, you can cancel your subscription to the selected product in the "My Subscriptions" tab in your account.

Yes. In the "My subscriptions" tab in your account, you must first add a new product that you want to receive in subsequent shipments, and then cancel the subscription to the one you no longer want to receive.

Recurring payments are made through the payment provider you selected during the ordering process. You can choose from several secure payment providers: Stripe (if you choose the credit card option) or PayPal Express. We collect payments every time we make another shipment.

It's a bit like... Netflix or Spotify, with the difference that you receive a physical shipment from us!

Yes. You can do this in your account in the "My subscriptions" tab.

You can choose to pay by card or PayPal Express.

Yes. If you're just starting your subscription, simply add your chosen subscription product to your cart and the other as a one-time product. If you already have an active subscription, in the "My subscriptions" tab in your account you can add the product you want to order once to your active subscription. We will include it in your upcoming shipment!

Yes. We encourage you to do this if you want the products to be regularly delivered to two different addresses (for example, to you and your mother). If you want your products to be delivered to the same address, we encourage you to combine them into one subscription. In this way, together we will reduce the amount of materials used and our carbon footprint.

At any time.

Please note that canceling your subscription does not affect transactions that have already been processed.

Yes.

Yes. Within 14 days of receiving your order, you can exercise your right to withdraw from the contract and return the ordered products without giving any reason.

Remember that the right to withdraw from the contract does not apply to products delivered in sealed packaging if they have been opened and are not suitable for return for health protection or hygiene reasons. This means that you can return the product to us only if the jar and the jar cap have not been damaged.

STEP 1 Fill out the form - link

STEP 2 Send the form to adresy@nikalab.eu or attach it to the package with the product

STEP 3 Send the product to the following address:
nikalab - RETURN
Omnipack Sp. z o. o
Aleja Katowicka 66
05-830 Nadarzyn
building DC04 ramp 10

Remember that the right to withdraw from the contract does not apply to products delivered in sealed packaging if they have been opened and are not suitable for return for health protection or hygiene reasons. This means that you can return the product to us only if the jar and the jar cap have not been damaged.

You will receive your refund within 14 days of receiving the returned products, after we have positively verified your shipment.

We will refund you the funds using the same method you used to pay for the order.

NO. Even with a consistent and varied diet, we still suffer from deficiencies. They vary depending on gender and age. Each Daily Base is a set of Omega-3 acids, vitamins and minerals adapted to the stage of life, designed to complement your daily diet so that you can enjoy health and beauty today and for years to come.

Capsule-in-capsule technology allows us to combine Omega-3 acids, vitamins and minerals. This means that you can take our products at any time, with or without food. 2 capsules at a time. Every day.

Read more about our unique capsules here: https://nikalab.pl/blogs/o-nikalab/co-wyroznia-nasza-kapsulke

We have placed a scented insert in each base for everyday use, soaked in natural essential oil, releasing a fresh scent. The daily base for me (18-49 years) and me+ (50+ years) smells of orange, and the everyday base Two (Before during pregnancy) smells of lemon (did you know that the scent of lemon eliminates nausea?).

You can read more about the insert in our magazine: https://nikalab.pl/blogs/o-nikalab/poznaj-nasza-wkladke-zapachowa

This is a completely normal difference resulting from the production process using this innovative technology. Each capsule, both with more and less intense color, is of the same high quality.

NO. All nikalab products are vegan, allergen-free and GMO-free. We do not use fillers, preservatives or dyes.

NO. All nikalab products are vegan, allergen-free and GMO-free. We do not use fillers, preservatives or dyes.

NO. All nikalab products are vegan, allergen-free and GMO-free. We do not use fillers, preservatives or dyes.

NO. All nikalab products are vegan, allergen-free and GMO-free. We do not use fillers, preservatives or dyes.

Yes, but that doesn't mean they are only for vegans. Our products were created with vegans, vegetarians and... all of us in mind, as well as with the health of our planet in mind.

NO. All nikalab products are vegan, which does not mean that they are intended only for vegans and vegetarians. They are for all those who want to take care of their health (and the health of our planet) in a conscious and qualitative way.

The jar was made of polymers of plant origin - from starch and sugar cane fermentation. It is fully compostable. This means that after you finish your daily base in a given month, you should throw it into "bio" waste.

The cap is made of plastic (Still. We are already working on it!). Dispose of it in the “plastics and metals” waste.

Find out more about our packaging system and how we care not only for your health, but also the health of our planet: https://nikalab.pl/pages/dla-planety

Store them in a dry place that is not exposed to intense sunlight, and out of the reach of children.

The envelope is made of plant-based polymers and corn starch. It is printed with non-toxic paints. It is fully compostable. This means that if you don't want to use it again, you should throw it away as "bio" waste.

Find out more about our packaging system and how we care not only for your health, but also the health of our planet: https://nikalab.pl/pages/dla-planety

Yes. Remember, however, that alcohol may negatively affect the absorption of ingredients.

Yes.

We use only perfect ingredients from carefully selected suppliers from Europe. We talk openly about every substance and its origin. Details here: https://nikalab.pl/blogs/skladniki

The production process takes place in France, Germany or Poland in accordance with the standards applicable to medicines (in places with GMP (Good Manufacturing Practice) certification).

Let's start with the fact that all nikalab products are manufactured and tested in accordance with applicable drug laws, guaranteeing the highest quality.

Each batch of our product undergoes tests not only applicable to dietary supplements, i.e. tests for heavy metal content or microbiological tests. Our products also undergo tests confirming their quantitative composition and stability within the expiry date, which is standard only for medicines.

Even with a consistent and varied diet, we still suffer from deficiencies. They vary depending on gender and age. That's why we have created Bases adapted to the needs of the stage of life you are in on a daily basis. Each Daily Base is a set of Omega-3 acids, vitamins and minerals, designed to complement your daily diet so that you can enjoy health and beauty today and for years to come.

Ja+ Everyday Base (50+ years) compared to Ja Everyday Base (18-49 years) contains more vitamin D. It is also supplemented with vitamins E, A, K2 and coenzyme Q10.

Learn more about the role of these ingredients as they increase with age:
Vitamin A: https://nikalab.pl/blogs/skladniki/witamina-a

Vitamin E: https://nikalab.pl/blogs/skladniki/witamina-e

Vitamin K2: https://nikalab.pl/blogs/skladniki/witamina-k2

Coenzyme Q10: https://nikalab.pl/blogs/skladniki/koenzym-q10

Vitamin C deficiencies are not very common, which is why it is not an ingredient of our Everyday Bases for adults.

Vitamin C deficiencies may occur when our diet does not contain the appropriate amount of vegetables and fruits, when we smoke or are exposed to secondhand smoke, or when we consume alcohol. It is also worth considering its supplementation in periods of reduced immunity, when we are fighting infection, during periods of intense physical exercise, fatigue or stress.

The dose used in our dietary supplement - Liposomal vitamin C - can be used continuously and does not accumulate in the body.